Late / No-Show Policy
You are considered late if you are not fully checked in and ready for our decorators to access your room at the scheduled appointment time. A 15-minute grace period will be granted. If access is not provided within that time, the service will be canceled and no refund will be issued.
Failure to follow room access instructions will also result in cancellation without a refund.
- You must be fully checked into the hotel before we arrive to set up.
- Please note: We do not book hotel rooms on behalf of clients.
Housekeeping Requirement
You are responsible for tidying your room and making the bed before our team arrives. Our decorators do not provide cleaning services. The room will be decorated in the condition it is found.
If your room is excessively dirty or unsanitary, our decorators may, at their sole discretion, modify the decor or limit setup. No refunds will be issued if decoration cannot proceed due to room conditions.
Item Cleanup
All items in your decor package become your property upon delivery. We do not return for item pickup or cleanup. You are fully responsible for removing and disposing of decor items after your event.
Service Area & Travel Fees
We serve locations within a 1.5-hour drive from San Francisco. If you are unsure whether your venue is within our service area, please check the service map on our main page or contact us directly.
If we agree to provide service outside our standard area, a travel fee may apply.
Cancellation & Refund Policy
- More than 14 days before the setup date: Full refund
- 72 hours to 14 days before setup: 50% refund
- Less than 72 hours before setup: No refund
All cancellation requests must be submitted in writing via email to info@popamour.com.
